NDIS Service Agreement - School Leavers - Additional Terms - Self or Plan Managed

By signing an NDIS Service Agreement (Service Agreement) with us, you accept that the following terms apply to your/the participant’s (whichever is applicable) casual participation as a school leaver in programs of support at the One&All Hub.

Terms defined in the Service Agreement have the same meaning when used in these Additional Terms.

Programs of Support at One&All Hub

Our programs of support are available to school leavers on a casual basis as half or full-day packages. Please refer to this section of our website for details of our current programs.

The types of workshops offered in our programs will change over time.

Our Responsibilities

We agree to:

  • provide the Services in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013, National Disability Service Standards and the Australian Consumer Law,

  • once agreed, provide the Services that meet your needs at the agreed times,

  • communicate openly and honestly in a timely manner,

  • treat you with courtesy and respect,

  • consult you or your representative on decisions about how the Services are provided,

  • protect your privacy and confidential information,

  • listen to your or your representative’s feedback and resolve problems quickly,

  • give you the required notice if we need to end the Service Agreement (see Ending Service Agreement below),

  • keep accurate records on the Services provided to you, and

  • issue regular invoices and statements of the Services delivered to you.

Your Responsibilities

You/your representative agree to:

  • inform us about how you wish the Services to be delivered to meet your needs,

  • treat our staff at the One&All Hub with courtesy and respect,

  • talk to us if you has any concerns about the Services being provided,

  • give us the required notice if you need to end the Service Agreement (see Ending Service Agreement below),

  • let us know immediately if your NDIS plan is suspended or replaced by a new NDIS plan or you stop being a participant in the NDIS, and

  • ensure all invoices are paid in accordance with our payment terms (see Costs & Payment below).

Costs & Payment

We will issue invoices for the full cost of the Services in accordance with the pricing specified in the Pricing Schedule in the Service Agreement. We expect that you will be able to claim against the invoice to the extent allowed by your NDIS Plan.

The pricing in the Pricing Schedule is based on the NDIS Price Guide (available at www.ndis.gov.au/providers/pricing-and-payment). If the NDIS Price Guide changes during the term of the Service Agreement, we reserve the right to amend that pricing accordingly by notice to you.

We will send your representative an invoice after your attendance at each daily workshop program. You agree to pay the invoice within 7 days.

Consents

As part of the intake process for your participation as a school leaver in our programs of support, you or your representative may have consented to:

  • us taking photographs and video footage of you participating in activities at the One&All Hub and using it for the purpose of marketing and promotion of the One&All Hub,

  • your name being identified in the media that use your appearance,

  • you leaving the One&All Hub supervised during normal program hours, or

  • you leaving the One&All Hub unsupervised during normal program hours.

You or your representative have the right to withdraw, alter or restrict your consent at any time by sending an email to info@oneandallhub.org.

Privacy

We will only collect, use and disclose your personal and sensitive information in accordance with our Privacy Policy available at www.oneandallhub.org/privacy-policy.

Feedback & Complaints

If you or your representative wish to give us feedback or make a complaint, you may do so:

Please refer to:

If you or your representative are not satisfied with our response to your feedback or complaint or do not want to give feedback or make a complaint directly to us, you can contact the NDIS Quality & Safeguarding Commission by calling 1800 035 544, or visiting www.ndiscommission.gov.au/contact-us/makeacomplaint for further information.

Changes to Services and Service Agreement

If changes to the Services or their delivery are required, the parties will discuss and review the Service Agreement. Any changes to the Service Agreement must be in writing.

Ending Service Agreement

Should either party wish to end the Service Agreement, they must give the other party at least one month’s notice in writing.

If either party seriously breaches the Service Agreement, the requirement for notice will be waived.

Effective: 30 April 2024