Donation Refund Policy

This policy applies to any donation made to Jewish House (ACN 140 232 873), trading as ‘One&All’  (we, our or us), via our website available at https://www.oneandallhub.org.

Notification of error

If you make an error in the amount of any donation, you will have 60 days to notify us of the error. Any request for a refund must be made in writing and sent to us by email to info@oneandallhub.org or by post to Executive Director, One&All, 17 Flood Street, Bondi NSW 2026. Your request should have the details of the initial donation including the date, amount, name of the donor, the tax invoice number and the nature of the error.

Tax invoice

Any tax invoice issued for the incorrect amount immediately becomes void and invalid, and a new tax invoice will be issued for the amount of the corrected donation.

Error by us

Should an error be made by us or our financial institution(s), a full refund will be made immediately after we are notified of the error and we will bear all costs of the refund.

Refunds

Refunds of the amount pledged to be donated will not automatically be made simply because you have changed your mind. It is for this reason that we ask that you make your choice to donate carefully. We are under no obligation to give a refund if an error has been made on your part, but will endeavour to ensure that any genuine errors (such as the amount to be donated) are rectified. As a non-profit organisation, we reserve the right to deduct any bank or transaction charges for any refund processed onto you. Should an error be detected and a request for refund be made after 60 days have expired, we will not be able to refund any monies affected by that error.